Frequently Asked Questions (F.A.Q.)

 


How does your service work? What are your hours?
How can I connect with a technician? Are the plans unlimited?
How many computers does this cover? Can service be provided at my location?
Are other plans available? How are the plans billed?
       
       

 

Q    How does your service work?


With your paid subscription, we will connect to your computer, and tune it up as well as installing the Anti-Virus and Anti-Spam / Spyware tools. After that, whenever you need a technology answer just give us a call or email. We work diligently to get the resolutions you need quickly.


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Q    What Are Your Hours of Availability?


We are available from 7 AM to 10 PM Monday - Friday and will gladly schedule any time that fits your needs.


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Q    How can I connect with a Technician?


Call us at (814) 806-3445 or email to SUPPORT@TECHNOBIZ.NET. We will guide you through anything else!


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Q    Are the plans unlimited?


No, you will have 20 hours annually available for your technical needs. These are used in quarter hour increments and you will receive a report monthly summarizing your technological issues.


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Q    How many computers does this cover?


All plans cover one computer and 2 mobile devices. Discounts for more than one computer per household.


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Q    Can service be provided at my location?


Yes, we will schedule a time to assist you with on site setup, billed at the preferred discounted rate.


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Q    Are other plans available?


Yes, we customize a plan that will provide you the best technological support - for your entire household or entire business!


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Q    How are the plans billed?


Both Gold and Platinum plans are billed annually.


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